Refund policy

At True Care Pharma, your satisfaction is important to us.

1. Returns

• Returns are accepted within 7 days of delivery.

• Products must be unopened, unused, and in original packaging.

• Health and personal care items (e.g. creams, supplements) are not eligible for return once opened due to hygiene concerns.

2. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 working days.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

4. Non-Returnable Items

• Opened skincare and supplement products

• Items purchased on sale or during promotional campaigns (unless damaged)

5. Contact Us

For returns, refunds, or issues, email us at truecarepharma44@gmail.com with your order number.